Each location, product and service has its customized feedback measurement. A customer can provide specific feedback in real-time, *while having the experience. This direct connection provides actionable and clean data, allowing the business to improve their services and offers based on accurate feedback.
‘Stars’, ‘Likes’ and other rating systems lack information and fairness because they fail to distinguish all parts of a customer’s experience. For instance: If a customer didn’t like an appetizer but liked the entrée part of the dinner, what does ‘3 stars’ really means?
Connecting business and customers is all about product experience. Sentis ratings provide product specific feedback, so customers and businesses can get to the point. Businesses can measure customer experience for each service item, allowing the business to improve in the right places.
Focused feedback is a friend and a business goldmine.
Value customer's opinion and they will be back.
Improve and grow based on specific product data.
Innovate, lead and standout with a customer tool.
Stay ahead with actionable market intelligence.
Measure product satisfaction and performance.